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Fletcher Allen Named “Best Regional Hospital” for 4th Year – What That Means for Quality of Patient Care

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22
Jul

Fletcher Allen was named a Best Regional Hospital by U.S. News & World Report for the fourth year in a row. Additionally, three of our specialty areas – Gynecology, Orthopedics, and Urology – were ranked as “High Performing.”

We’re very proud. The rankings are a great reflection on Fletcher Allen – our people, our processes, and our partners – and echo other national rankings, such as ranking #1 in providing safe patient care by the University HealthSystem Consortium, that show we are providing high quality care.

Earning this prestigious ranking year after year also reflects our dedication to the idea of High Reliability. Simply put, that means getting it right every single time. Achieving high reliability at Fletcher Allen is more than a goal; it is a culture in which every member of our team strives for perfection in every patient encounter.

One example is our infection prevention program, which has achieved impressive results. We have virtually eliminated central line bloodstream infections in our ICUs, and infections in our total hip and knee replacements, in the past 3 years:

  • 3 1/2  years with no infections in knee replacement surgeries
  • 3 years with zero central line infections in our NICU and PICU
  • 3 years with only 2 infections in total hip replacement surgeries.

One key factor in this success is the James M. Jeffords Institute for Quality and Operational Effectiveness, a team of 80 dedicated professionals who help us constantly improve the efficiency, cost and quality of the care we deliver.

It takes a great deal of focused effort to achieve these significant improvements in care. And it takes teams dedicated to constantly doing better – teams who are unwilling to settle for “good enough.” At Fletcher Allen, we are striving every day to be a high reliability provider of health care. Our recognition in U.S. News & World Report shows we are on the right track.

Stephen M. Leffler, MD, FACEP, is the Chief Medical Officer at Fletcher Allen, former Medical Director of the Emergency Department, and has been a practicing physician for 20 years. He is also a Professor at the University of Vermont College of Medicine. He grew up in Brandon, VT.

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